Re: [piecepack] Spare piecepack parts?

["Karol" <karol@...>]

Hey Ron,

Good question!

Actually we have extras of all parts for both editions-with correct artwork
(shouldn't every customer-oriented game manufacturer?).  If someone loses a
piece they need to contact sales@..., we then verify that there
was an actual sale (if it was a gift they need to provide the name of the
person who bought it from us) if there is a sale (and so far there always
has been) in the log then we ship the replacement part usually the next
business day. So far we haven't charged for replacements of one or two
coins. We make policy as things come up - a part here or there isn't a big
deal if someone needed much more than that we'd set policy at that point.

Dave and I are consumers too, what good is a set that can't be used? None.
And we understand that things happen, we've all had something small get lost
in a vent or chewed by a beloved pet - I know I have.

Karol MMB
Sales Manager, Mesomorph Games

----- Original Message -----
From: "Ron Hale-Evans" <rwhe@...>
To: "piecepack mailing list" <piecepack@yahoogroups.com>
Sent: Sunday, March 17, 2002 12:46 PM
Subject: [piecepack] Spare piecepack parts?


> Looks as though Yahoo! Groups is up again.  Good.
>
> Question for the Mesomorph folks:
>
> I've been playing games with my piecepack a lot lately, and in the
> hustle and bustle of game night last night, it seemed that I had lost
> a couple of coins.  Fortunately, when I recounted, I had all 24 coins,
> but my question remains.  What is Mesomorph's policy on replacement
> parts for second-edition piecepacks?  Is there a fixed price per type
> of component (pawn, coin, tile, die)?
>
> I'm not even going to ask about parts for first-edition piecepacks.  I
> suppose pawns, tiles, and dice could be replaced fairly easily, but
> you could always distinguish a second-edition replacement coin from
> the rest because the art wouldn't match.
>
> I told people that first-edition piecepacks would become collectors'
> items.  Treat yours with affection.
>
> Ron H-E
>
> --
>          Ron Hale-Evans ... rwhe@... & rwhe@...
>            Center for Ludic Synergy, Seattle Cosmic Game Night,
> Kennexions Glass Bead Game &  Positive Revolution FAQ:
http://www.ludism.org/
> Home page & Hexagram-8 I Ching Mailing List:
http://www.apocalypse.org/~rwhe/
>
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