Icepack Games...

[Chris Sullivan <feedle@...>]

As a result of my recent post regarding Icepack, there were a number of 
people who said that they ordered product from Toren and did not 
receive what they ordered, or experienced significant delays.

I am opening a complaint with the Postal Inspection Service.  The 
person I spoke with on the phone stated that the postal inspector 
handling this case would certainly interested in hearing from anybody 
who has had similar non-performance experiences with Icepack Games, 
EVEN IF THEY EVENTUALLY RECEIVED WHAT THEY ORDERED.  Please E-mail me 
OFF-LIST with (at minimum) your name, phone number, and a dollar amount 
(if you never received products ordered) and/or a brief description of 
the circumstances (including whatever steps you may have taken yourself 
to attempt to resolve the problem), and I will add it to my written 
complaint when I file it.

According to the person on the phone, it is a federal law that you must 
ship product within a certain number of hours (the clerk on the phone 
was unsure of exactly how long, but she thought 48 hours) after 
charging a credit card, or offer the customer a refund until you can 
ship...